Intega IT is a boutique IT Support Company. We pride ourselves in the service and delivery that we have consistently brought to our partners in the Ottawa community since 2001.
We are looking for a tech savvy Service Manager with a focus on delivering excellent customer service to our existing clients. Reporting to the Director of Operations, the Service Manager will ensure that their team manages client queries within SLA and to the highest quality. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking, coordination of all Service Desk functions and developing proactive resolution plans. The position is identified as the primary point of contact for service issue escalations directly with customers, therefore excellent communication skills are essential.
To be successful in the role, you should have excellent technology skills and knowledge, as well as first class leadership skills for developing your team. Reviewing existing processes and identifying opportunities to fine-tune performance, are essential qualities in striving for continuous improvement of the support experience for our customers.
Intega IT offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:
- Health & Wellness
- Shared group benefits plan including an RRSP option
- Full on the job training and support
- Work/Life Balance
If this sounds like your type of place and you can wow us with your spectacular skill set, we would love to hear from you!
We are an equal opportunity employer and welcome applications from all qualified candidates. Accommodations are available upon request for all candidates taking part in the selection process.