L2 Desktop Support Specialist

The advanced technician role is an integral part of our Service Desk team providing remote technical support and guidance to awesome customers. Excellent customer service skills are a key requirement alone with diagnosis of end-user issues.
You love a challenge and thrive under pressure. Everyday is an opportunity to learn new technologies, impress our clients and improve your skills!

The Day-to-Day…

  • You will be exposed to a wide range of problems and what you don’t know, we will help you to learn.

  • Excellent organizational skills are a must, along with a talent for deduction and logical thinking to identify solutions.

  • Respond to phone calls and new incoming requests

  • Your experience, willingness to learn, adapt and grow shines through in your communication both internally with our team and externally with our clients.
  • You are constantly striving to improve and have a passion for technology and assisting others.

What you bring…

  • A minimum of a college diploma in IT or equivalent work experience

  • Experience providing superior end user application and desktop support

  • Experience using a triaging or priority system to gauge client issues and impact

  • Demonstrated experience with Microsoft desktop O/S, Active Directory, and Microsoft 365 Azure

  • Strong networking and firewall knowledge, particularly in SonicWall, Fortinet, Sophos or Zyxel
    products

  • Excellent awareness of security best practices, including Protected B standards, Microsoft 365 and
    Active Directory

  • Demonstrated experience with Office 365, Sharepoint, Skype for Business/ Microsoft Teams

  • Standout communication skills

  • Recognition of the importance to document the solutions you find and share that information with others
  • Exceptional time management and organizational skills

  • A positive “can do” attitude with an ability to creatively arrive at a solution

  • An ability to put on your superhero cape and multi-task like a master

Would be awesome if you had…

  • A passion for technology and an ability to match issues and solutions

  • Linux experience – show us how amazing you really are!

  • An awareness of all our key IT services

  • Experience with email archiving, anti-spam, anti-virus products

  • Strong knowledge of Microsoft cloud technologies including Azure, AAD, AADS, Intune and Autopilot

  • An understanding of support tools, techniques, and how technology is used to provide IT services

  • Bilingualism (French and English)

Why should you work here?

  • Awesome, inclusive corporate culture

  • Salary based on what you bring to the table

  • Shared group benefits plan including an RRSP option

  • Full on the job training and support

  • Flexible schedule to fit your families needs

Perfect fit…

If this sounds like your type of place and you can wow us with your spectacular skill set, we would love to hear from you!

We are an equal opportunity employer and welcome applications from all qualified candidates. Accommodations are available upon request for all candidates taking part in the selection process.

Apply Now!

    Do you live in Ottawa?

    Do you have your own transportation?