Intega IT is a boutique IT Support Company. We pride ourselves in the service and delivery that we have consistently brought to our partners in the Ottawa community since 2001.
The L2 Desktop Support Specialist role is an integral part of our Service Desk team providing remote technical support and guidance to awesome customers. Excellent customer service skills are a key requirement alone with diagnosis of end-user issues.
You love a challenge and thrive under pressure. Everyday is an opportunity to learn new technologies, impress our clients and improve your skills!
You will be exposed to a wide range of problems and what you don’t know, we will help you to learn.
Excellent organizational skills are a must, along with a talent for deduction and logical thinking to identify solutions.
Respond to phone calls and new incoming requests
Your experience, willingness to learn, adapt and grow shines through in your communication both internally with our team and externally with our clients.
You are constantly striving to improve and have a passion for technology and assisting others.
What you bring…
A minimum of a college diploma in IT or equivalent work experience
2 years of experience providing superior end user application and desktop support
Experience using a triaging or priority system to gauge client issues and impact
Demonstrated experience with Microsoft desktop O/S, Active Directory, and Microsoft 365 Azure
Strong networking and firewall knowledge, particularly in Aruba, SonicWall, Fortinet or Zyxel products
Excellent awareness of security best practices, including Protected B standards, Microsoft 365 and Active Directory
Demonstrated experience with Office 365, Sharepoint, Skype for Business/ Microsoft Teams
Standout communication skills
Recognition of the importance to document the solutions you find and share that information with others
Exceptional time management and organizational skills
A positive “can do” attitude with an ability to creatively arrive at a solution
An ability to put on your superhero cape and multi-task like a master
Would be awesome if you had…
A passion for technology and an ability to match issues and solutions
Linux experience – show us how amazing you really are!
An awareness of all our key IT services
Experience with email archiving, anti-spam, anti-virus products
Strong knowledge of Microsoft cloud technologies including Azure, AAD, AADS, Intune and Autopilot
An understanding of support tools, techniques, and how technology is used to provide IT services
Bilingualism (French and English)
Why should you work here?
Awesome, inclusive corporate culture
Salary based on what you bring to the table
Shared group benefits plan including an RRSP option
Full on the job training and support
Flexible schedule to fit your families needs
If this sounds like your type of place and you can wow us with your spectacular skill set, we would love to hear from you!
We are an equal opportunity employer and welcome applications from all qualified candidates. Accommodations are available upon request for all candidates taking part in the selection process.