“Hey, can you have a look at my internet connection? I can’t log in.”
If you’ve said those words before, you’re not alone. But if you’ve said them to your kids? You need to rethink your IT support strategy.
According to a 2020 study by BT Skills for Tomorrow, 60 percent of parents get IT advice from their kids. As digital natives, Millennials and Generation Y have grown up in a digital world and navigate it adeptly, compared to their digital migrant parents from Gen X and the Boomer generations.
But just because kids speak the lingua franca of the internet doesn’t mean they are tech savvy, says Intega IT’s Virtual CIO, Jennifer-Anne Gibson.
“The incredible pace of tech evolution is just the norm for kids. They adapt. But they’re also poorly equipped to understand the complexities of cybersecurity, and that’s a real and present danger in an era of home office work,” she says.
Where do kids get their advice? Around 53 percent of tweens said they ask their friends; another study by OnePoll found that 25 percent turn to YouTube for tech advice.
Yet, there is one thing kids aren’t telling their parents.
When asked, only seven percent of parents knew the meaning of PAW, the universal Bat Signal for kids to quit a page: Parents Are Watching.
Learn more about trusted and advanced IT security from Intega IT at firstname.lastname@example.org.